Contact Us

Have a question about online casinos in New Zealand? We are here to help. Reach out and our team will respond within 24 hours.

Send Us a Message

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Our Address

Unit 5, 160 Hobsonville Point Road

 Hobsonville, Auckland

 New Zealand

Phone

+649-215-86-42

Response Time

We aim to respond to all enquiries within 24 hours. For urgent casino-related questions, call us directly during business hours.

Frequently Asked Support Questions

How do I know if an online casino is safe to play at in NZ?

Look for a valid gambling licence from a recognised jurisdiction (such as Malta, Curaçao, or the UK), SSL encryption on the website, and independent game audits. Our reviews verify all of these criteria before recommending any casino to New Zealand players.

What should I do if a casino is not paying out my winnings?

First, check you have completed the casino's identity verification (KYC) process and met all bonus wagering requirements. If the withdrawal is still delayed beyond the stated timeframe, contact the casino's support team directly. You can also reach out to us and we will investigate.

Can I deposit and withdraw in New Zealand Dollars?

Yes. All casinos we recommend accept NZD deposits. Withdrawal options vary by casino but typically include bank transfer, e-wallets such as Skrill and Neteller, and cryptocurrency. Check our individual casino reviews for specific NZD banking details.

How do casino bonus wagering requirements work?

Wagering requirements specify how many times you must play through a bonus before you can withdraw winnings. For example, a 45x requirement on $10 in free spin winnings means you need to wager $450 before cashing out. Lower wagering requirements are better for players.